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Social Responsibility

Improving Tenant Satisfaction

JRE has been conducting a range of activities to improve tenant satisfaction.

■Tenant satisfaction survey

JRE regularly conducts tenant satisfaction surveys aiming to improve operation and management of the buildings.

(Example) Survey on the level of satisfaction with the building and its operation
For Ginza Sanwa Building, JRE conducted a questionnaire survey of tenants to check their level of satisfaction with the building and its operation in 2014. Reflecting the results, we renovated the common areas including the entrance hall.
Tenant satisfaction survey
(Example) Survey on the cleaning service

From 2014 to 2017, we conducted a questionnaire survey of tenants to check their level of satisfaction with the cleaning service for buildings such as Omori-Eki Higashiguchi Building, Shiba 2Chome Daimon Building, Yoyogi 1 Chome Building, and Hinode Tenjin Building. The results are utilized to improve the quality of the daily cleaning service provided at the buildings.

■Initiatives for the safety and health of tenants

JRE has been proactively implementing measures for the safety and health of tenants.

  • (Examples)
  • ・Formulation of the earthquake damage identification criteria
  • ・Introduction of an earthquake damage identification system/tool
  • ・Establishment of a system to check and share information about the damage caused by earthquakes
  • ・Establishment of the guidelines on evacuation judgment
  • ・Establishment of the guidelines on actions to be taken for stranded commuters in the event of disaster(Akasaka Park Building, Kitanomaru Square, Shibuya Cross Tower, Yurakucho Denki Building)
  • ・Organization of a disaster control council and implementation of disaster control and firefighting drills
  • ・Implementation of indoor air quality measurement and pest control for tenant spaces (100% portfolio coverage)
  • ・Installation of automated external defibrillators (AEDs)

Initiatives for the safety and health of tenants

(Note) In principle, all properties are subject to conducting the initiatives, unless otherwise stated (excluding certain co-owned properties, etc.).

Relationship with Local Communities 

JRE has been participating in a range of activities to contribute to local communities and local society. We also foster mutual communication with various stakeholders, including local authorities, local residents, and visitors of our facilities, through such activities.

■Contribution to community development

JRE addresses issues related to community development, including urban redevelopment and revitalization as part of investing in and operating office buildings located in major cities throughout Japan. JRE works to improve the long-term value of its portfolio by contributing to the sustainable development of cities through cooperation with local stakeholders, including local governments, regional councils, tenants, and our sponsors that are developers.

Urban redevelopment project in cooperation with Mitsubishi Estate Co., Ltd.: Shinjuku South Gate Project (tentative name)
In August 2013, JRE disposed the building of the former Nippon Brunswick Building, for which 39 years already had passed since the completion of the property at the time of the disposition, to Mitsubishi Estate Co., Ltd. on the basis that the building would be redeveloped. At the same time, JRE established a fixed-term land leasehold agreement with Mitsubishi Estate Co., Ltd. The subsequent Shinjuku South Gate Project for which construction work was started on June 1, 2017 was conducted for the purpose of creating a bustling area base and intersection for the pedestrian network and strengthening the community disaster preparedness function with a 16 story complex consisting of offices, commercial facilities, and community contribution facilities, etc. For details, please refer to the press release (http://www.mec.co.jp/j/news/archives/mec170515_sendagaya.pdf).(available only in Japanese)

AER - Urban redevelopment and opening of the Miyagino Bridge
AER located on the north side of Sendai Station was developed as part of the Urban Redevelopment Project (Category 2) for the 1st South District to the North of Sendai Station and completed and opened in 1998. Along with the redevelopment of this area, rebuilding of the Miyagino Bridge (Motoderakoji-Fukumuro Road) connecting the east and west of the area in the north of Sendai Station was planned.
The Miyagino Bridge that had been long awaited for by local residents was opened in March 2017. JRE also cooperated in opening events, such as the “Watarizome (first crossing ceremony) of the Miyagino Bridge”.

Aoyama Crystal Building - Contribution to community development
In the Kita-Aoyama district where the Aoyama Crystal Building is located, redevelopment is underway at the adjacent former site of the Tokyo Metropolitan Aoyama-Kitamachi Apartments over an area of approximately four hectares.
The objectives of this project are to “rebuild municipal housing through conversion into a higher building and consolidation while establishing a nursery school and children’s facilities in the lower floors and developing a children’s playground. In addition, the land created from the apartment redesign will be utilized for the purpose of promoting an integrated community building along Aoyama Street and forming a cutting-edge base for spreading culture and fashion that brings together the abundant activity, culture, and greenery in the area. In addition, area management will be conducted to maintain a lively and favorable environment and to improve the value of the community.” (Tokyo Metropolitan Government Bureau of Urban Development website: (http://www.toshiseibi.metro.tokyo.jp/bosai/toshi_saisei/saisei04.htm).(available only in Japanese)
JRE-AM contributes to the local community through participation in the Aoyama Community Development Council as a member of the community, and participation in discussions regarding matters such as the establishment of community development guidelines for the area around Aoyama Street.

Strategy to attract tenants aimed at urban revitalization
For properties owned in Tokyo area, we have adopted a strategy to attract tenants that will help to make the city more attractive and revitalize the region based on the Urban Development System Utilization Policy for New City Development of the Tokyo Metropolitan Government.

At TIXTOWER UENO, stores in line with the characteristics of the area were invited to foster a downtown bustling atmosphere while preserving the original mood of the area. Also, tenants engaged in the education business were invited to enhance an urban function that is highly convenient for the local community.

At Shiodome Building, an industry support facility called Private Office Zone was established to assist the development of new industries and businesses that will be innovators for the next generation. The area was designed to serve small office needs. A tenant engaged in the serviced office business that can provide office support services and flexible lease terms was invited.

In addition to the above, JRE participates in the committees on landscape planning organized by Shinagawa ward, the Minato Mirai 21 Urban Development Council, the Osaka Diamond City Association, and the Kanazawa City Ekinishi Development Council, and fosters interactions with local communities through these activities.

■Local contribution in the event of a disaster

For Akasaka Park Building and others, we have established a system to host stranded commuters in the event of a disaster, and for Otemachi Financial City we have concluded an agreement with Chiyoda ward to host stranded commuters in such an event. In addition, within the premises of Kanazawa Park Building and Harumi Front, we respectively installed a well and a regional warehouse for disaster control. We also participate in disaster controls drills held in Mitsubishi UFJ Trust and Banking Building and other buildings. Through these activities, we strive to contribute to the community by offering place where they can turn to in the event of disaster, thereby contributing to local communities.
Local contribution in the event of a disaster

■Support for local events, local group activities, and artistic and cultural activities

For Shiodome Building, we support a local summer festival by providing the venue, and financial and human resources, while for Osaki Front Tower we support an illumination event at the promenade along the Megurogawa river. Also, we regularly hold local music events in Higashi Nibancho Square and Tokyo Opera City Building at the open spaces and common areas while supporting a range of artistic and cultural activities conducted in Tokyo Opera City Building, which comprises multiple cultural facilities. In this way, JRE has committed to promoting regional revitalization as well as artistic and cultural activities by supporting a range of events.
Separately, we have been contributing to regional revitalization by supporting local group activities, for example for a local and professional football team, Fagiano Okayama, at Lit City Building.
Support for local events, local group activities, and artistic and cultural activities

■Contribution to the local environment and community health

At Kitanomaru Square, we provide the Cycle Port (space for “community cycles”) for shared bicycles, thereby contributing to CO2 emission reductions from the neighboring communities.
Also, within the premises of Shiba 2Chome Daimon Building, we provide a space for the Japanese Red Cross Society to conduct blood donation activities as part of our initiatives to contribute to local medical and health care.
Contribution to the local environment and community health
  • Asset Managerジャパンリアルエステイト JRea

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